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Service Management in Brazilian NREN – RNP

This article introduces the current stage of the structuring and implementation of the Service Management model in the Brazilian academic network. This model suggests how other networks may also benefit in the processes of services structuring offered for their institutions. The full implementation is expected to be completed by the end of 2013.

Speakers

Authors

  • Antônio Carlos Fernandes Nunes (RNP)
  • Leandro Marcos de Oliveira Guimarães (RNP)

Part of session

IT service management

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