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In this session we will look at professional IT service provision, at a campus level as well as in large countries. The first presentation discusses the Bencheit process for benchmarking IT support at institutes for higher-education, originally a Finnish initiative which will now be extended by EUNIS to other European countries. Service availability is an important component in Service Level Agreements, and the second presentation explains how to calculate the availability of compound services. Having started with the provision of network connectivity, NRENs are all expanding their service portfolios, and we will hear how that is done in Brazil. Finally, Internet2's NET+ activities will be presented, which include the provision of cloud services in partnership with commercial vendors.


Wednesday, 23 May from 16:00 to 17:30
Hall 2

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