Leandro Marcos de Oliveira Guimarães is Service Management at RNP since 2010, he has worked for over fifteen years in Information Technology areas, focusing on projects, planning and operations. He has MBA in Project Management at IBMEC and another MBA in Information Security at IBPINET – RJ – FUNCEFET. He has certificated as PMP by PMI, COBIT Foundation by ISACA, EXIN ITIL v3 and MCSO (Modulo Certified Security Officer) by Modulo. Degree in Computer Networks in Estacio de Sa University. He has worked in large companies such as Petrobras (Brazilian Oil Company), TIM (Telecom Italia), Claro (Telmex) and Xerox Brazil.